Jila Water Warranty Registration

Premium ownership support • Brisbane head office • Secure online registration

Premium ownership experience

Premium ownership promise A better ownership experience starts before the first service call. Register faster, keep cleaner records on file, and show future customers that Jila Water takes aftercare seriously.

Register Your Jila Water Warranty

Register your system to help activate your warranty record, simplify future support and keep your install details on file. Every eligible new Jila Water system includes a standard 3 Year Warranty, with extended cover of up to 10 years potentially available where genuine replacement filters are purchased directly from Jila Water every 12 months and the system is maintained in line with Jila Water recommendations and warranty terms.

Secure Online Registration Proof of purchase upload ACL rights preserved

Standard Cover 3 Years Included with every eligible new Jila Water system under the written warranty.

Extended Cover Up to 10 Potentially available when genuine filters are purchased direct every 12 months and the warranty terms are met.

Support Brisbane Head office support with cleaner records on file for faster service and warranty assistance.

Ownership Long Term A premium system should come with clear support, maintenance guidance and a cleaner ownership journey.

Cleaner warranty records Annual reminder opt-in ACL rights preserved Fast support-ready details

Why register now

Register once. Make future support faster.

This page is built to do two jobs well: help existing owners register properly, and show future customers that Jila Water takes product quality, installation support and long-term aftercare seriously.

Step 01

Complete your customer, property and system details exactly as shown on your invoice or install paperwork.

Step 02

Upload your proof of purchase so your warranty record is easier to verify if support is needed later.

Step 03

Opt in for annual filter reminders to help keep maintenance on track and support any extended cover conditions that apply to your system.

For current owners Clearer Cleaner sectioning, stronger readability and easier warranty registration across desktop and mobile.

For future buyers Reassuring A visible reminder that premium whole-home filtration should include support, servicing pathways and long-term ownership care.

Premium systems deserve premium aftercare.

Registering your Jila Water system should feel as polished as the product itself. This page is designed to help existing customers activate their warranty with confidence, while also showing future customers how seriously Jila Water takes aftercare, maintenance guidance, and long-term support.

Streamlined online warranty registration with a cleaner, support-ready customer record.

Easier completion through high-contrast dropdowns, date controls, and upload fields.

Transparent information covering warranty eligibility, maintenance guidance, privacy, and consumer rights.

Complete Your Warranty Registration

Please enter the details that match your invoice, install paperwork and property. Accurate information helps Jila Water keep your warranty file up to date and support your system faster when you need service.

Secure online form High-contrast inputs Mobile-ready layout

01 Customer Details

All fields marked with * are required.

First Name *

Last Name *

Email Address *

Phone Number *

02 Installation Address

Use the address where the system is currently installed.

Street Address *

Suburb *

State *

Postcode *

Property Type *

03 System Details

Match these details to your invoice, install record or job number.

System Model *

Serial Number / Job Number *

Purchase / Install Date *

Purchased From *

Installer / Plumber Name

04 Proof of Purchase

Upload is optional, but strongly recommended to help us verify your warranty record faster.

Upload Invoice / Proof of Purchase Accepted formats: PDF, JPG, JPEG, PNG and WEBP. Please avoid uploading bank card or other unrelated sensitive information.

05 Filter Replacement & Extended Warranty

These confirmations help clarify maintenance expectations and any extended cover conditions.

Yes, I’d like Jila Water to send me annual filter replacement reminders and related service communications for my system. I understand the system includes a standard 3 Year Warranty, and that extended warranty cover of up to 10 years may be available where genuine replacement filters are purchased directly from Jila Water every 12 months and the system is maintained as recommended under the warranty terms.

06 Terms & Confirmation

Please confirm the statements below before submitting your registration.

I confirm, to the best of my knowledge, the system has been installed and used in accordance with Jila Water recommendations. I have read and accept the Jila Water privacy policy and applicable warranty terms, and I understand my information will be used to process this registration, administer warranty and service support, and send reminder communications if I opt in. I understand this warranty is provided in addition to rights available under the Australian Consumer Law.

By submitting this form, you confirm the information provided is true and correct to the best of your knowledge.
Need help before you submit? Call 1300 30 10 37 or email in**@***********om.au.

Warranty Coverage

Years of potential extended cover where the written warranty conditions are met, including genuine annual replacement filter purchases direct from Jila Water and recommended maintenance.

Standard Cover: 3 Years on eligible new systems under the written warranty.

Extended Cover: Up to 10 Years where the stated filter purchase, maintenance and warranty conditions are met.

Why Register?

Creates a clearer ownership record for your system.
Makes future support faster and easier.
Helps us confirm your property, install and product details.
Keeps you on track for annual filter reminders if you opt in.

Need Help?

If you are unsure about your model, job number, install date or purchase details, use the contact details below and our team can help you complete the registration properly.

Phone

1300 30 10 37

in**@***********om.au

Office

1048 Beaudesert Rd, Coopers Plains QLD 4108

Important Notes

Consumable items such as filter cartridges, membranes, o-rings, seals and similar service items are generally not covered for normal wear and tear unless faulty at supply or otherwise required by law.

Warranty cover can be affected where damage results from misuse, incorrect installation, unapproved modifications, water conditions outside system specifications, neglect, or unauthorised repair work, subject always to any rights you have under the Australian Consumer Law.

Thinking Of Buying?

This page exists because premium whole-home filtration should come with more than a sales pitch. It should also come with clear installation support, ongoing maintenance pathways and a visible ownership journey after day one.

Explore Complete Home Filtration Book A Free Home Water Assessment

For questions about system selection, installation suitability, warranty support or servicing, contact the Jila Water team before you buy.

Warranty, Privacy & Ownership Snapshot

This section keeps the key customer, legal and service context visible on-page in plain English, while preserving the premium feel of the page above.

Plain-English guidance Better readability Ownership clarity

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

What helps protect eligibility

Register the system with accurate owner, property and install details.
Keep proof of purchase and service records available.
Purchase genuine replacement filters directly from Jila Water every 12 months where required for extended cover.
Maintain the system in line with Jila Water recommendations and written warranty terms.

Installation & product standards

Jila Water recommends installation by appropriately licensed plumbers where required by law. Certain plumbing and drainage products used in Australian installations may require WaterMark certification or other evidence of suitability. Ask our team if you would like help understanding what applies to your property and system.

Privacy & service communications

Information submitted through this form is intended to help Jila Water process your registration, maintain your warranty record, provide support and send reminder communications if you opt in. For more detail, please review the Jila Water privacy policy.